Roadway pickup communication
The exact roadway position matters. On a divided road, bridge approach, ramp or interchange, the nearest address may point to the wrong carriageway or an inaccessible entrance. Tell dispatch the direction of travel, nearest exit or landmark and whether the vehicle is on a shoulder, ramp or another position. Do not walk along traffic lanes to collect more information. Emergency services handle immediate traffic danger. Truck access and loading must be assessed for the particular spot, and dispatch cannot confirm a safe pickup solely from a route name.
Towing from a highway shoulder
For a vehicle on a highway shoulder, describe direction, nearest exit and exact stopping position. Do not stand beside moving traffic for photos.
Towing from an interstate ramp
For a vehicle on an entrance or exit ramp, describe ramp identity and direction of travel. A nearby street address may route to the wrong location.
Towing near a divided-road median
For a vehicle near a median, describe roadway side and travel direction. Do not cross traffic lanes to meet a driver.
Towing near a bridge approach
For a pickup near a bridge, describe exact approach and safe access details. The bridge name alone is not a pickup location.
Towing near a tunnel approach
For a constrained roadway pickup, describe roadway location and any emergency directions. Follow traffic and emergency authorities’ instructions.
Towing from a service road
For a vehicle on a parallel access road, describe service-road name and nearest entrance. Distinguish the service road from the main highway.
Towing near a toll or controlled facility
For a controlled-access pickup, describe facility contact and permitted access. Coordinate the authorized entrance.
Towing near an interchange
For a pickup at a complex junction, describe route, exit number and direction. A map pin should be accompanied by approach details.
Towing from a busy city street
For a roadside pickup on an urban street, describe cross streets, parking position and traffic exposure. Loading space may need on-site assessment.
Towing from an unpaved road
For a vehicle on an unpaved route, describe surface, distance from pavement and access restrictions. Truck access cannot be assumed from the map.
Towing near road construction
For a pickup within a work zone, describe current access route and barriers. Do not move signs or barriers yourself.
Towing from a dead-end street
For a constrained turnaround area, describe street width and available turning space. Truck positioning may require advance review.
Towing near a school or event
For a pickup near traffic controls, describe entry restrictions and current congestion. The normal route may be temporarily unavailable.
Towing near a ferry or terminal
For a terminal-area pickup, describe authorized area, entry process and contact. Confirm facility rules and vehicle release.
Confirm the service and handoff
Before a vehicle or load moves, discuss the equipment, actual pickup access, destination and receiving contact. Ask what the quote covers and which details remain unresolved. A form or text is a request; wait for dispatch to confirm the arrangement.
Read about the related service, review pricing factors, or send your request. For time-sensitive coordination, call dispatch. Contact emergency services first if there is immediate danger or injury.