Questions before you call? Start here.

Visit services, locations, pricing factors and our driver guides. For planned work, send a service request.

A useful service request starts with the actual pickup position and a reachable phone number. Give the street address when available, then explain where the vehicle or load sits on the property. For a roadway pickup, describe your direction of travel and a nearby sign or landmark from a safe position. A business address, parking garage name or map pin can point to several entrances, so include the entrance the operator should use. Tell dispatch whether someone can meet the truck and whether a gate, security desk or property manager controls access.

Next, describe the vehicle or load as it is now. Include the model or equipment type, whether it runs, and any known difficulty with rolling, steering or braking. A missing key, damaged wheel, low clearance, attached trailer or cargo can change the equipment needed. Say when a detail is unknown instead of guessing. Share a photograph only when it can be taken safely. The operator makes the final handling assessment; an online description helps planning but does not replace that assessment.

Ask dispatch to explain the proposed service and the quoted scope before approving the pickup. Confirm the pickup and destination, the vehicle or load described, equipment availability and the access assumptions used in planning. Ask what is included and what additional circumstances would require a revised quote. A simple transfer from an accessible parking space is different from a recovery, restricted loading area or damaged vehicle. Explain those conditions at the beginning so dispatch can review them rather than discovering them only after a truck arrives.

Timing should also be confirmed directly. The website provides ways to ask for help; it does not show a live truck assignment or guarantee an arrival time. A submitted form, delivered text or requested callback is the beginning of coordination. Keep your phone available, answer follow-up questions and wait for confirmation. If you relocate, choose a different repair shop or discover a new access problem, update dispatch before the operator travels to the original location. Clear changes protect both the pickup plan and the scope you have approved.

Before loading, confirm who can receive the vehicle or equipment and how the receiving site will be accessed. Share the destination address, contact name, phone number and any gate or after-hours instructions. A repair shop may need to approve the arrival, while a commercial yard may require a specific entrance or unloading space. Tell dispatch if nobody will be present so an authorized handoff can be discussed. Do not assume that a closed business, locked lot or empty job site can accept a delivery simply because an address was supplied.

Also plan for the people and belongings involved. Ask about passenger arrangements before pickup, and mention children, pets or mobility needs so you can organize suitable transportation. Keep essential personal items with you when it is safe to do so, and identify the person authorized to release the vehicle or load. Contact emergency services first for immediate danger, injury, fire or threatening traffic. For the towing arrangement itself, use call, text or the service form and confirm the next step with B’s Towing dispatch.

Use the services directory for towing, roadside assistance, heavy-duty work, vehicle recovery, equipment hauling, mechanic coordination and container or dumpster transport. Each service page explains what to describe before requesting help. Use the location directory for the four listed Louisiana bases and their maps. The driver guides organize common questions about pickup access, vehicle condition, passengers, weather, commercial loads and handoffs. You can reach these pages through visible website links without relying on a sitemap or guessing an address.

If the need is time-sensitive, call dispatch instead of spending time reading every guide. If you prefer text, send the pickup location and a clear vehicle or load description, then keep the callback number reachable. The service form is useful for organizing a planned request, while the callback form offers a short alternative when you want someone to contact you. Whichever path you choose, the next step is to confirm the scope and availability directly before approving the arrangement.

Tell dispatch where you are, what needs help and where it needs to go. Ask about equipment, availability and the quoted scope before approving service.