Send your pickup details.

• Exact pickup location, entrance and direction of travel.
• Vehicle year, make, model and condition.
• Destination or requested roadside service.
• Preferred timing and a reachable callback number.

Use the short form above to begin with your mobile number and actual pickup location. You do not need a mechanical diagnosis to describe a vehicle problem. If details are optional or unavailable, do not invent an answer to make the request look complete. Explain what happened in ordinary language when you add context. For time-sensitive coordination, call dispatch at 504-908-0072 rather than waiting for a form response or assuming the online request assigns a truck.

Keep the number reachable while the arrangement is being reviewed. If you are requesting help for someone else, identify the person at the vehicle and explain which contact can approve service. Do not supply a number that belongs to an unavailable person without explaining that limitation. The request works best when dispatch can identify the current location and ask a follow-up question, not when a long message contains several names with no clear responsibility.

Give the vehicle’s present position rather than only the place where the problem began. On a roadway, include known direction and a reliable reference. At a property, identify the usable entrance and where the vehicle sits inside. A map pin can support the written account but may mark a building, another road level or an approximate point. Say when a detail is uncertain instead of guessing a precise-looking instruction for the form.

Mention gates, known overhead restrictions or another access contact. State whether permission and entry are confirmed or still pending. Do not assume a customer address establishes access to every part of the property. Describe ordinary obstructions and any preparation still required by an authorized person. You do not need to choose a loading method or promise equipment fit; accurate facts let dispatch review the actual request and identify what still needs clarification.

Provide year, make and model when available. Explain known key availability, visible damage and movement limitations, along with modifications or separate items relevant to the request. Keep symptoms separate from an assumed failed part. If a professional has supplied an instruction, identify its source. Do not restart, drive or force controls solely to fill out a field. An unknown fact should be stated honestly rather than tested in an unsafe situation for the request.

Use available photographs only from a safe, permitted position. Explain what each view shows and whether it is current. Do not step into traffic or approach an unstable vehicle to obtain an upload. Pictures can support a condition or access description but cannot establish every control function, roadworthiness or equipment arrangement. If a useful image is unavailable, say so. The written pickup and contact information remains important even when photographs are included.

Send only information relevant to the service conversation through the agreed channel. Avoid public comments containing access codes, personal documents or unrelated private details. A useful image explains a specific question, such as the vehicle position or entrance, and should identify any known change since it was taken. If another person supplied the image or condition account, explain that source. This helps dispatch distinguish current observations from historical information without assuming that a polished photograph or a confident label proves the actual vehicle can be handled in a particular way.

Say whether you are requesting roadside assistance, transport or review of another vehicle situation. If you are unsure, describe the problem rather than selecting a service based on a guessed diagnosis. Explain whether recovery from the current position may be needed as well as onward transport. Ask dispatch what the proposed scope includes; the form does not guarantee that every task, separate item or desired handling arrangement is accepted automatically.

For transport, provide a proposed destination and state whether the receiver has accepted the actual vehicle at the intended time. Include the usable entrance and receiving contact when confirmed. A shop address or repair appointment does not automatically establish after-hours delivery permission. Keep passenger destinations separate from the vehicle address. If children, pets or mobility needs affect a separate ride, mention the practical coordination need and confirm suitable arrangements rather than assuming tow-truck passenger space.

Submitting the form provides information for review. It does not confirm a pickup time, equipment assignment, price or availability by itself. Discuss the actual arrangement and quoted scope with dispatch before treating service as booked. If another party must approve payment or permission, identify that pending decision and responsible contact. Do not assume coverage or account terms from a previous unrelated request. The current vehicle, access and receiving facts should support the current approval conversation.

If circumstances change, update the existing request and ask for acknowledgment where the change affects service. Explain which earlier location, condition or destination is replaced instead of sending several conflicting forms. Call or text dispatch for current coordination rather than assuming an unanswered message completes the update. For an immediate threat or injury, contact emergency services first. Keep the agreed next step and responsible contact available through the pickup and receiving handoff.

Tell dispatch where you are, what needs help and where it needs to go. Ask about equipment, availability and the quoted scope before approving service.