Need a tow?
Help starts here.

A street address is a useful start, but the actual pickup position matters. Tell dispatch where the vehicle or equipment sits on the property and which entrance the operator should use. Share a garage name, gate, loading area or nearby landmark when helpful. For a roadside pickup, provide your direction of travel and a nearby sign from a safe position. Do not stand in traffic to find a marker or take photographs. Mention locked gates, security desks, low overhead clearance or a property manager who controls access. Explain whether someone can meet the truck, release the vehicle and provide the keys. If the pickup position changes after you contact dispatch, send the new details before the operator travels to the original location.

Give the vehicle model or equipment type, whether it runs, and any known difficulty with rolling, steering or braking. Mention collision damage, missing keys, low clearance, attached trailers, cargo or wheels that will not turn. A short description of what happened can help distinguish a roadside request from a transport or recovery. For machinery, share dimensions and operating condition when known. Say when a detail is uncertain instead of guessing. Send a photograph only when it can be taken safely. Dispatch uses this information to review available equipment and access; the operator still makes the final handling assessment at the pickup. Tell dispatch about new damage, a moved vehicle or other changes as soon as they are known.

Ask what service is proposed and what the quoted scope includes before approving the arrangement. Confirm the pickup, destination, equipment assumptions and any circumstances that would require a revised quote. Arrival timing must be confirmed directly; the website does not show a live truck assignment or guarantee an arrival time. Check who can receive the vehicle or load, the receiving address and contact number, and any after-hours or gate instructions. A closed repair shop or locked yard may need approval before delivery. Ask about passenger arrangements and plan separate transportation when needed. Keep essential belongings with you when safe, keep your phone available, and update dispatch if the destination or receiving arrangements change.