Vehicle information to have ready
The most valuable vehicle information is specific and current. A model name, a registration document or a photo can help identify the vehicle, but modifications and damage may change its loading requirements. Gather information only when safe. Do not crawl under a stranded vehicle, open hot systems or step into traffic to identify a part. If a detail is unknown, say that it is unknown and let dispatch review what can be confirmed. The transport operator and manufacturer guidance determine handling, not a guess made from an online picture.
Finding the model year for dispatch
For the vehicle model year, describe registration details or reliable vehicle records. Do not substitute a guessed model year.
Describing vehicle size for dispatch
For the vehicle’s overall size, describe body type, wheelbase and any height changes. Oversized accessories should be included.
Describing a vehicle’s drivetrain
For the drivetrain configuration, describe owner’s manual or reliable model information. Badges and assumptions can be incomplete.
Explaining whether a vehicle rolls
For wheel movement before loading, describe which wheels move and which do not. Do not test rolling where movement could create danger.
Explaining whether a vehicle steers
For steering availability, describe key condition and steering response. Do not force locked steering.
Explaining whether a vehicle brakes
For brake condition, describe known braking faults and parking position. Unreliable brakes affect loading preparation.
Vehicle modifications to disclose
For changes from factory configuration, describe lift, lowering, wheels and attached equipment. Describe the actual vehicle rather than factory dimensions.
Loaded vehicle weight information
For a vehicle carrying cargo, describe cargo type and reliable weight information. Dispatch should know the loaded configuration.
Safe photos for a towing request
For a dispatch photo, describe vehicle position, access and visible damage. Do not enter traffic or go beneath the vehicle.
Vehicle identification without a working phone camera
For a request without photos, describe year, model and written condition details. A clear description can still help dispatch review the job.
Owner’s manual availability at pickup
For manufacturer transport guidance, describe correct manual for the model year. Use the transport section relevant to the actual situation.
Vehicle key availability information
For keys needed for loading, describe working key, key location and authorization. Keys can affect steering and transport-mode access.
Unknown vehicle details before transport
For incomplete vehicle information, describe what is confirmed and what remains unknown. Do not fill gaps with unsupported assumptions.
Confirm the service and handoff
Before a vehicle or load moves, discuss the equipment, actual pickup access, destination and receiving contact. Ask what the quote covers and which details remain unresolved. A form or text is a request; wait for dispatch to confirm the arrangement.
Read about the related service, review pricing factors, or send your request. For time-sensitive coordination, call dispatch. Contact emergency services first if there is immediate danger or injury.