People and passenger planning

Tow request with children present

For a breakdown with children, describe passenger count and a safe waiting plan. A tow truck may not meet child-restraint needs.

Tow request with a pet present

For a breakdown with a pet, describe animal needs and safe transport arrangements. Vehicle towing does not guarantee suitable animal transport.

Tow request with limited mobility

For a pickup involving mobility needs, describe necessary access needs and a reachable contact. Confirm passenger arrangements separately.

Tow request with a wheelchair

For a breakdown with mobility equipment, describe equipment dimensions and passenger transport needs. Do not assume the tow truck is wheelchair accessible.

Tow request with several passengers

For a breakdown with a group, describe passenger count and separate transport plan. Truck seating capacity must be confirmed.

Tow request while traveling alone

For a solo traveler’s breakdown, describe safe waiting location and reachable phone. Maintain a clear contact plan with dispatch.

Tow request with a child seat

For a vehicle carrying child restraints, describe passenger needs and independent transport arrangements. Do not rely on an unconfirmed truck seating setup.

Roadside help with a medical concern

For a breakdown involving a health risk, describe immediate danger and exact location. Emergency medical help takes priority.

Roadside help with a low phone battery

For a limited communication situation, describe callback number and alternate contact. Preserve the ability to receive coordination calls.

Arranging a pickup for an older relative

For a representative coordinating help, describe relative’s location and authorized contact. Clarify who will communicate with dispatch.

Meeting the driver away from traffic

For a safer meeting location, describe where people are waiting and vehicle location. Do not create a new roadway hazard to meet the truck.

Waiting for roadside help at a hotel

For a pickup near accommodation, describe vehicle parking position and hotel access contact. Confirm the correct lot or entrance.

Waiting for help at a workplace

For a workplace breakdown, describe site access and responsible contact. Coordinate with the property’s access rules.

Coordinating separate passenger transport

For a vehicle tow with another ride, describe passenger plan and pickup contact. Agree how the vehicle handoff continues if passengers leave.

Confirm the service and handoff

Before a vehicle or load moves, discuss the equipment, actual pickup access, destination and receiving contact. Ask what the quote covers and which details remain unresolved. A form or text is a request; wait for dispatch to confirm the arrangement.

Read about the related service, review pricing factors, or send your request. For time-sensitive coordination, call dispatch. Contact emergency services first if there is immediate danger or injury.